All students are required to accept the following studio policies when registering for a class or workshop:
Cancellation Policy: Classes are non-refundable 2 days before the first class starts. Any refund requested before the 2 day cut off is subject to a $10 processing fee which will be deducted from your refund total. Purchased spots can be given to friends and family. Any missed classes must be made up during your 4 week session. Sorry no class transfers or credits beyond your enrolled session.
Attendance Policy: I understand it is my responsibility to show up to class. I will not be refunded or credited for missed classes. This includes having to quarantine for COVID-19 exposure or testing positive for COVID-19.
CLASSES
Classes are non-refundable two days (48 hours) before the first class starts.
If you are requesting a refund before the two day cut off, please send your request to info@penguinfoot.com no less than 48 hours before the first class starts. All refunds back to your card are subject to a $10 processing fee which will be deducted from your refund total. You can also request a class credit code for the full amount; codes can be applied to a future class or workshop, are non-refundable, and do not expire. Credits must be requested 48 hours prior to the start of your class.
We are unable to transfer your registration to a new session 48 hours prior to the start of the class.
You can give your purchased spot in a class or workshop to friends and family, please email us at info@penguinfoot.com if you are doing so and let us know who to expect.
Any missed classes must be made up in open studio time during your four week session (i.e. if you’re in the January session, you cannot make up time during the February session). We are unable to offer class transfers or credits beyond your enrolled session.
Please don’t ask to be the exception to these policies! These policies exist so we can continue to run a sustainable business.
WHEEL WORKSHOPS
Workshops are non-refundable/non-transferable two days (48 hours) before the first class starts.
If you are requesting a refund before the two day cut off, please send your request to info@penguinfoot.com no less than 48 hours before the first class starts. All refunds back to your card are subject to a $10 processing fee which will be deducted from your refund total. You can also request a credit code for the full amount; codes can be applied to a future class or workshop, are non-refundable, and do not expire. Credits must be requested 48 hours prior to the start of your workshop
We are unable to transfer your registration to a different date 48 hours prior to the start of the workshop.
You can give your purchased spot in a class or workshop to friends and family, please email us at info@penguinfoot.com if you are doing so and let us know who to expect.
We cannot accommodate workshop transfers to another date if you missed your original workshop date.
Please don’t ask to be the exception to these policies! These policies exist so we can continue to run a sustainable business.
GIFT CERTIFICATES
Gift certificates are non-refundable once purchased and are only redeemable for classes and workshops with online registration. Gift card codes can be passed on to friends of family. Gift certificates are not redeemable for cash and cannot be applied to Independent Study memberships.
SAFETY NON-COMPLIANCE
BROKEN/LOST POTTERY
Instructors reserve the right to remove you from the studio for failing to comply with safety requirements. Class registration will not be refunded in the event of dismissal for failing to follow safety rules.
That is a bummer! We truly hate it when that happens. However, we have to stipulate that the cost of your workshop or class is for the experience and instruction, it is not contingent on keeping a piece of pottery. There are no refunds for damaged, lost, or discarded pottery.
There are many variables during the drying and firing process (work is fired in a kiln to 2200 degrees!); pieces can crack, stick to kiln shelves and even explode during the firing! While we make every effort to ensure the success of your pottery, these variables make it impossible to guarantee your work will survive in ideal condition.